Compare Promises

Besides comparing the costs of the plans offered by service providers, there are other aspects which we encourage you to consider before subscribing to a service.  These include amongst others, one off charges that could apply (e.g. installation charges) or service promises (e.g. fault repair timeframes) which could impinge on the quality of the service/s provided.

In order to assist consumers, in this section of the portal we have gathered brief sets of information which are regularly updated by the MCA to enable consumers to compare the services offered by providers in easy and accessible formats.   

Fault Repair Timeframes and Compensation Schemes

Click here to access information about the different fault repair timeframes and compensation schemes published by service providers in the terms and conditions of subscriber contracts.

Installation charges

Click here to access information about the installation charges applied by the different electronic communications service providers in a comparative table.

Telecoms Customer Care Support

Click here to access information on the different support channels made available by service providers.

Complaints received by the MCA

Click here to access reports on the end-user complaints and enquiries received by the MCA.

Price Developments

Click here to access reports published by the MCA that provide an overview of the main changes in the product line-ups of local service providers.

Need Help?

For more information about the portal visit our Frequently Asked Questions or contact us by email at or by phone at +356 21336840